Client Care
Terms & Conditions
Brickell Wallstreet Lifestyle online store
1. Using the store
These terms apply to your use of the Brickell Wallstreet Lifestyle online store and purchases made through it. Read the product details and checkout information before submitting an order. Do not use the store for unlawful activity or interfere with its operation.
2. Customer accounts
Provide accurate name, email and shipping information and keep your sign-in details secure. Purchases and bike reservations require an account. Contact us if you believe your account has been used without permission.
3. Products, availability & prices
Prices are displayed in US dollars unless otherwise stated. The final total and any applicable charges are shown at checkout. Availability, options and specifications are described on each product page. Coming-soon products may not be ready for immediate shipment; contact us to confirm their status before purchasing.
4. Orders & payments
Payment is processed through Stripe using the methods available at checkout. Review your items, measurements, shipping address and total before paying. If a payment or order appears incorrect, contact us with your order reference. We will contact you to resolve an availability or pricing issue rather than substitute an item without your agreement.
5. Bike reservations & paid preorders
A free bike reservation records interest and does not itself charge you or guarantee availability, an edition number or a delivery date. A purchase through the bike purchase button charges the full checkout amount. Confirm the expected production and delivery schedule with us before placing a paid preorder.
6. Custom tailoring
Made-to-measure, bespoke tailoring and unpriced upgrades are subject to Franklin's review and a confirmed quote. Production requires client approval of the confirmed specifications and delivery arrangements. Fit recommendations are estimates; accurate measurements and any agreed fittings remain important. Request changes before approving production.
7. Shipping & delivery
Provide a complete and accurate delivery address. Available shipping destinations and any charges are shown at checkout. Delivery dates are estimates unless expressly confirmed otherwise. Tracking appears in your account when added to the order. Contact us promptly about an incorrect address, missing shipment or damaged delivery.
8. Changes, cancellations & returns
Contact brickellwallstreet@gmail.com with your order reference before requesting a change, cancellation or return, and before sending an item back. Available options depend on the product and fulfillment status, including whether custom production has begun. We will confirm the applicable arrangements for your request. Nothing in these terms limits rights you have under applicable consumer law.
9. Brand content & personal information
Brickell Wallstreet names, logos, photography and store content may not be reproduced commercially without permission from the relevant rights holder. Information you provide is used to manage your account, purchases, reservations and requested consultations. Do not upload content you do not have the right to share or include payment-card information in emails or consultation notes.
10. Questions & updates
For questions about these terms or an order, email brickellwallstreet@gmail.com. These terms may be updated; review the terms and product-specific details when placing an order. Applicable consumer protections continue to apply.